Privacy,
in plain language.

Who we are

Cybernation Industries Pty Ltd provides engineering, product configuration and manufacturing services. In this notice, “CI”, “we” and “us” refer to Cybernation Industries Pty Ltd.

This website introduces our services. It does not provide a customer portal login, online payment facility or file-upload form. If you use a separately provided portal or service, the information supplied for that service and your agreement with CI also apply.

Information we receive

When you use our enquiry form or email us, we receive the information you choose to provide. The form asks for your name, email address, country, area of interest and a brief outline, with optional company and relevant software questions. Form enquiries are stored in Wix so we can manage and respond to them. This may include your name, business, role, contact details, project requirements and correspondence. Drawings or other documents you send may also contain personal information.

Please provide only the information needed for your enquiry. Avoid sending personal information about other people unless you are authorised to do so.

When you visit the website, the services that deliver it may process technical information such as your IP address, browser and device information, requested pages and request times.

How information is used

Information provided in an enquiry is used to understand your requirements, reply, prepare a proposal or quote, and manage any resulting project or business relationship. Correspondence may also be needed to maintain project records, address concerns and meet applicable legal obligations.

The website’s technical information supports delivery, reliability and security. The current website has no newsletter sign-up, advertising pixels or separately added visitor analytics tools.

You can ask a general question without providing detailed project information. Where information is needed to quote or carry out work, not providing it may limit what we can do.

Sharing & service providers

CI does not sell customer or supplier data, or share that data with other businesses for their own use, in Australia or overseas. Information may be disclosed where required by law.

Technical processing by service providers is different from passing customer or supplier data to another business for its use. This website and enquiry form are provided through Wix, which processes and stores submitted enquiries on our behalf. Its fonts are delivered by Google Fonts. Those services receive the technical information needed to deliver the site and fonts. Email communications also pass through the sender’s and recipient’s email services.

Service providers may process information outside your country. Their published privacy information explains their processing arrangements. See Wix’s privacy policy and Google Fonts’ privacy information. Contact us if you need more detail about a particular enquiry or service before sending information.

Website technology & external links

The enquiry form uses Wix visitor authentication and stores a visitor token in your browser’s local storage to load the form and send your enquiry. It is not used by our website code for advertising or visitor profiling. The current site does not include third-party video players. Hosting infrastructure may process technical requests for delivery and security.

Email links open your chosen application. External links take you to services with their own privacy practices. If video players or analytics are added later, this notice will be updated to reflect them and any relevant choices.

Keeping information

Enquiry and project records are retained for the purposes for which they are needed, including the relevant business relationship and any applicable record-keeping obligations. The period depends on the type of information and the work involved.

Contact us to discuss a particular record or request deletion. Some records may need to be kept to fulfil contractual or legal obligations. No internet transmission or storage system can be guaranteed completely secure; please contact us first if your project needs a particular method of exchanging confidential information.

Your choices & requests

You can contact us to ask what personal information we hold about you, request access or correction, ask for deletion, or raise a concern about how it is handled. Depending on the law that applies to you, you may have additional rights to object to, restrict or receive a copy of certain processing.

We may need information to verify your identity before responding. Where a request cannot be fulfilled, we will explain the reason and any available next steps. To make a request, use the contact details below.

Contact & complaints

Please send privacy questions or complaints to CI, with “Privacy” in the subject line and enough detail for us to understand your concern.

If your concern is not resolved, you can contact the relevant privacy regulator. In Australia, see the Office of the Australian Information Commissioner. In the United Kingdom, see the Information Commissioner’s Office. Their websites explain their roles and how complaints are handled.

Changes to this notice

We may update this notice when the website or our information handling changes. The date above identifies the latest version.